Refund Policy
Last updated: September 14, 2026
1. 30-Day Refund Window
If you are unsatisfied with DangWire, you may request a full refund within 30 days of your initial purchase. This applies to all paid plans (Pro and Enterprise). We want you to feel confident trying the platform — if it's not the right fit, we'll refund you, no questions asked.
2. How to Request a Refund
To request a refund, email [email protected] with your account email and a brief reason (optional). You can also reach us through the in-app support chat. We aim to respond to all refund requests within one business day.
3. Processing Timeline
Refunds are processed within 5-10 business days. The credit will appear on the same payment method used for the original purchase. Your account will be downgraded to the Free tier upon refund processing. You will retain access to your workflows and data for 30 days after downgrading.
4. Exceptions
The following are not eligible for refunds:
- Custom builds and Done-For-You services: Work that has already begun on custom workflow builds, audits, or managed automation services cannot be refunded once deliverables have been provided.
- Enterprise annual plans: Annual Enterprise subscriptions are non-refundable after the first 30 days. Within the first 30 days, a prorated refund may be issued.
- Add-on purchases: One-time add-on purchases (extra runs, custom templates) are non-refundable once activated.
- Renewals: Auto-renewal charges are non-refundable. You may cancel auto-renewal at any time before the renewal date to avoid future charges.
5. Abuse Prevention
We reserve the right to deny refund requests that appear to be fraudulent or abusive, including repeated refund-and-repurchase patterns. This policy is designed to protect both our users and the platform.