Contact Us
Last updated: October 10, 2026
How to Reach Us
Pick the channel that fits — it gets your message to the right people faster. DangWire is operated by DangWire LLC. If you are writing about accessibility of the product or this site, mention it in the subject line and it is routed to the same team that handles product issues, with accessibility reports prioritized alongside ordinary defects.
Support
[email protected]Questions about your account, billing, workflows, or integrations. We aim to reply within one business day.
Security Reports
[email protected]Responsible disclosure of vulnerabilities. Please include steps to reproduce; we will acknowledge reports promptly. See our security page for details.
Security page →Community
Ask questions, share workflows, and talk with other users in the community forum.
Open community →Service Status
Check current uptime and incident history before writing in about an outage.
Platform status →Before You Write
A few minutes of checking first often answers the question faster than an email round-trip:
- Is it an outage? Check the platform status page — ongoing incidents and maintenance windows are posted there first.
- Is it a setup question? The developer docs, setup guides, and community forum cover most workflow and integration questions, including step-by-step platform guides for Zapier, Make, n8n, Pabbly, and Power Automate.
- Is it documented in your account? Workflow run histories show the exact step and payload that failed — that detail is the fastest route to a fix.
What to Include
For anything account- or workflow-specific, include these and we can usually answer in one reply: the email address on your account (and organization name if you belong to several), the URL of the page or workflow involved, the run ID or approximate timestamp of a failure, and any error text you saw. Please do not send passwords, API keys, or full customer datasets in an email — we will never ask for them, and support can operate from IDs and logs alone.
Response Times
We aim to reply to support requests within one business day. Security reports to [email protected] are acknowledged as soon as they are seen, ahead of ordinary queue items. Reports of an active incident affecting availability or data safety are prioritized above everything else in the support queue. Business days follow the support team’s working week; the status page works around the clock for operational notices.
Billing & Account Questions
Questions about invoices, plan changes, refunds, or cancellation go to [email protected] from the email address on the account — that lets us verify ownership without asking for sensitive payment details. Refund terms are stated in the Refund Policy; plan and billing mechanics are covered by our Terms of Service. For personal-data requests (access, export, deletion), see section 6 of the Privacy Policy — the same support address processes them.
Content Corrections
Found something wrong or out of date in one of our guides or comparisons? Email [email protected] with the page URL and what needs fixing — we treat corrections as urgent. Our editorial policy describes how corrections are handled.
Legal Notices
For legal formalities, see our Terms of Service and Privacy Policy. We do not provide phone support.